Armstrong Has Over 20 Years of Experience in Telecom Solutions

The most important part of buying a phone system is choosing the right service company. Your phone system service company is going to be your partner for at least the next 10 to 20 years.

Our Upstate, NY Offices

Armstrong Telecom was founded 1989 and one of the unique things about us is our experience. The average employee has 23 years of experience in the telecom field assuring you that problems are taken care of quickly and done right the first time which saves you money and avoids aggravation.

NEC Double Diamond Manufacturer Authorization

Armstrong Telecom is an authorized NEC phone system dealer and has attained “Double Diamond” dealer status by maintaining high business standards and sales achievement. The Double Diamond standard at NEC is quite an accomplishment, Armstrong Telecom is one of only 17 Double Diamond dealers nationwide. Manufacturer Authorization is important for the following reasons:

• Access to engineering support. As phone systems become more sophisticated they also become much more complicated. Authorized dealers have access to teams of engineers to help in complicated problems.
• Access to 2 and 5 year warranty directly from the manufacturer. Over the years many of the startup phone system companies bought their equipment “indirectly” over the internet. When these companies went out of business the customers lost their warranty and if their equipment broke it would no longer be replaced for free. With a direct relationship from the manufacturer this warranty is always honored.
• Access to NEW equipment. Most often companies that do not have a direct relationship with the manufacturer are forced to buy used or “like new” equipment off of the internet. With access to new equipment from the manufacturer you are guaranteed to get quality and reliability.

Inventory

having a part in stock is the difference between getting a problem fixed today or having your phone system down for a day. Armstrong Telecom has a fully stocked warehouse with duplicate parts that assures that you don’t have to wait for shipping to repair your system.

Facility

Please feel free to schedule a visit to one of our facilities to see for yourself why we are #1.

Pricing

At Armstrong Telecom we strive to provide you with the best products at a fair price. The price of the initial purchase is not the true overall Cost of Ownership. The biggest cost is the cost of downtime. When you consider your company losing the profits from just one day of not being able to use the telephone the savings of 5-10% on the initial purchase are insignificant. By choosing Armstrong Telecom you are choosing the best products and services to assure you are always connected to your customer.

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