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Transform Your Business with the Right Cloud Phone System – Our Experts
Make It Simple!
Simplify Your Cloud Phone Journey with
Local Support
- Non-biased recommendations
- Free 1 Week Network and Internet Readiness Test
- Planning and Budgeting Guides
- Free Onsite Installation
- Free Onsite training
- Ongoing Management & Consultation
Let Us Guide You to Avoid the Pitfalls of
Buying Directly From a Service Provider
Don't Let This Be You!
When buyers choose to work directly with a service provider instead of partnering with a non-biased Telecom Agency, they often encounter significant challenges. Over the years, we've guided countless customers through these common issues, helping them avoid the pitfalls that can turn their phone system purchase into a frustrating experience.
- Lack of Impartial Guidance... Without a neutral advisor to evaluate options, buyers often find it challenging to weigh the advantages and disadvantages of different systems.
- Insufficient Network and Internet Readiness... Service providers may fail to thoroughly evaluate a buyer’s network and internet infrastructure, resulting in performance issues. Providers often disclaim responsibility for these problems, and many contracts do not allow early termination....
- Unexpected Cost Overruns... Buyers frequently face undisclosed fees and unanticipated expenses, including installation charges, maintenance costs, or required upgrades, not revealed at the outset.
- Complex Installation Process... Many service providers ship phones directly to buyers, expecting them to manage a complicated and time-consuming installation process without adequate support.
- Limited Training Resources... Buyers may receive minimal training on how to use the new system, resulting in a steep learning curve for employees.
- Lack of Customized Solutions... Service providers often provide generic, one-size-fits-all packages that fail to address the specific needs of a buyer’s business.
- Limited Dedicated Support... Customers purchasing cloud phone systems directly often lack a dedicated sales or account manager, forcing them to contact a call center and interact with different representatives each time, which can be frustrating and challenging due to language barriers with foreign support staff.
TESTIMONIALS
Proven Outcomes
"It was a pleasure to work with you and your team when we put our new phone system out to bid. The installation and training that followed when Armstrong Telecom was chosen went so smoothly nobody could have any doubt that we made the best possible choice."
James Lake
SUNY Upstate Medical University
"Our staff are able to do things they couldn’t have ever figured out before. Today we switched desks, I had to switch my phone with someone else’s phone. I just go in, click this, swap and I’m done. I just love it, I think it’s great!"
Maureen Donahue
Aswad and Ingraham Law Office
"I just wanted to let you know how happy we are with our new phone system here. I want to commend Rich and the other techs for the great work they did in getting our 3 locations up, running and networked together. You have a great team working for you!"
Jim Miller
Family & children’s Service of Ithaca
Manhattan Office
135 West 26th Street
New York, NY 10001
(212) 242-2160
Binghamton Office
2276 Mill Rd
Binghamton, NY 13903
(607) 722-0066